Unsure what to expect after reading all the reviews, so after some thought decided to go and see for myself. When we arrived we were met by touts offering to sell us fruit for the elephants which we declined. The majority of the elephants were wondering around freely in the river, with the handlers watching. We sat in a restaurant overlooking the water which provided excellent views out of the hit sun. We eventually got the courage to walk to the waters edge to get our photographs taken and touch them. Be ready every time you touch or want to get close you will be expected to tip so bring plenty of small notes. We had a lovely couple if hours wondering around the orphanage speaking with staff and feeding the elephants. We even gave one of the baby's a warm bottle of milk, but if you blink you will miss it.