We've been to several elephant orphanages and this is unlike any of them. This is more like a tourist attraction abusing the use of elephants. If you've never touched or been around them then this is an opportunity. Many however, were chained. Some were young/teenage boys that needed to be for safety's sake. There was a young one though that was severely chained and weaving incessantly. Very sad. No animal should be treated like this.
I was ready to leave but we had scheduled lunch at the Elephant restaurant. Glad we did. We were able to see the march down the street and see them play in the river. Most were left free, and a few were able to cross the stream to eat and play over there. This went on for over 2 hours. Of course some of the boys were chained, but they were still able to play in the water and a few girls would come over and visit them so they weren't alone.
So I'm glad I had the opportunity to visit, but once is enough. Go with reservations.